Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our users, we don't ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone number, choose your concern from the options, if your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate issues, or providing incorrect info will result in the remark being eliminated.

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Learn how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid earlier than posting)
2. Present an outline of your concern (we’ve included a number of widespread issues under)

In case your case will get resolved, please delete your comment. Or, at the least update it to say resolved. This can assist customers that still need help get the eye they need. Thank you!

Please observe: We will’t aid you until you present us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or text you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and supply relevant info when prompted to take action.

● Withdrawal Danger could be triggered by quite a few reasons. Danger control is extraordinarily essential. Please observe that we will solely assist you if we deem your case to be authentic, when you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our staff works extraordinarily arduous to resolve these points as soon as attainable and a few instances can take time to resolve but please have in mind the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our workforce is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please chorus from leaving multiple messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or buying crypto with credit/debit playing cards.

● Word: It may well take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your remark may be removed. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.