Unfair liquidation and system malfunction on Binance Futures (October 10–11, 2025)

Whats up everyone,

I’m posting this now that I’ve been accepted to share my case here.

Throughout October 10–11, 2025, I experienced an unfair liquidation on Binance Futures brought on by what seemed to be a system malfunction. The stop-loss and position-close features did not execute correctly, and the platform offered no well timed notification of the disruption. In consequence, my positions have been force-liquidated, leading to losses exceeding 17,000 USDT.

Binance later provided a partial compensation of 1,000 USDT, but with no clear rationalization of the basis cause or how that amount was decided. Several other customers have reported comparable failures around the similar interval, which means that this was not an remoted difficulty but a systemic technical fault.

To make sure the matter is properly reviewed underneath regulatory requirements, I have filed a proper grievance with the Hong Kong Securities and Futures Fee (SFC). This publish just isn't meant to assault Binance, however to doc the difficulty publicly and ask for transparency and truthful remedy for all affected customers.

I sincerely hope Binance offers an official statement or a detailed incident report clarifying what occurred throughout this outage.

Thank you for reading, and I encourage anybody who experienced comparable issues to share their instances for transparency and investor protection.