Never using binance again

I’ve been a Binance consumer since 2017 and skilled a pressured liquidation in the course of the confirmed system outage around October 10–11, 2025. Regardless of responsibly managing my positions (round 94% LTV, properly under liquidation), I was unable to log in or regulate on account of Binance’s inaccessibility. This resulted in a total loss of over $40,000 USD in USDC, USDT, and RENDER collateral. Over the next weeks, I contacted help multiple occasions, submitted screenshots, and referenced the official outage announcement. Each time, my case was redirected underneath the “Collectively Initiative”, despite the fact that my state of affairs clearly qualified as a system-outage-related liquidation, which ought to fall beneath Binance’s consumer protection and compensation insurance policies. After quite a few escalations and waiting durations, I was informed my case was “manually reviewed and completed,” but no specific purpose for ineligibility was offered. Once I requested for clarification, I was knowledgeable Binance “can't specify” the info or criteria used. The final message said: “Collectively Initiative and associated incident evaluations have been completed, and all selections are last.” This complete process lacked transparency, accountability, and meaningful consumer safety. After being a loyal customer for years, it’s disappointing that such a critical outage — which instantly triggered liquidation — was dealt with with template replies and no clear rationalization. I’m submitting this feedback so Binance management understands the actual human impression of those selections, and I hope future incidents are handled with higher clarity, fairness, and communication.

They've closed off ALL compensation/help. i really want the rest of you good luck nevertheless it looks like its over. I'll never be utilizing this change once more. lesson learnt.