Lost More Than 20K USD and Still Haven't Received Any USDC from Binance Together Initiative

I lost all my money 20,676 USD (snapshot at 2025-10-09 23:59 (UTC)) in the crypto crash on October 10-11. I still haven't acquired a single dollar from the Collectively Initiative program launched by Binance, regardless that I met all the requirements.

First, I waited 10 days to see if any funds would arrive, as a result of it was talked about that there is perhaps a delay on account of heavy workload. Then, since I didn't receive any funds, I contacted the client help on Binance website twice about this concern. In the first dialog on October 20, 2025: I used to be advised that “your request can be evaluated and you will obtain a reply by e-mail inside 7 days”. I waited 7 days but no e-mail arrived. Subsequently, I initiated a second conversation on October 28, 2025: I was informed that “your request was rejected”. No purpose was given. Though I said that I met all of the circumstances, the difficulty was coated up and the problem remained unresolved.

I FOUND THE REASON. On account of Binance's liquidity failure, the liquidation was carried out at a very low margin degree (0.7) than it should have been (1.1 - 1), which falsely prevents me from qualifying for the Collectively Initiative's loss ratio requirement:

• My liquidation loss appeared low as a result of Binance liquidated my margin account at a margin degree of 0.7, which is significantly decrease than the margin degree between 1.1 and 1, where liquidation ought to occur. Subsequently, with 28.36% loss ratio, I fell under the Collectively Initiative's minimal requirement of 30% loss ratio. THIS IS BINANCE'S LIQUIDITY FAILURE. If it had liquidated when the margin degree was between 1.1 and 1 because it SHOULD be, that is, if it had liquidated to repay all my margin debt, my precise loss price would have been 40.26%. SO, MY ACTUAL LOSS RATIO IS 40.26%. Binance please think about my actual loss ratio, I meet this loss ratio condition, please kindly make the suitable choice. I offered the detailed calculation under:
  • Complete debt in my margin account was eight,324.7 USDT.
  • Liquidation ought to begin when the margin degree drops under 1.1, i.e. when my complete belongings drop under 9,157.17 USDT (8,324.7 USDT * 1.1).
  • If liquidation was completed between 1.1 and 1 margin levels, my loss fee can be as follows: eight,324.7 USDT / 20,676 USDT = 40.26%, assuming liquidation amount was equal to my complete debt.
  • As I show within the "Liquidation History" screenshot hooked up under, liquidation started late at 1.064 margin degree (my complete belongings at this degree have been 8,860.06 USDT). Liquidation began, but because of Binance's liquidity failure, the whole liquidation passed off at a a lot decrease margin degree on average: 0.7 (5,865.51 USDT / eight,324.7 USDT = zero.7). The quantity of liquidation was a lot decrease (5,865.51 USDT) when it ought to have been all debt. The remaining debt was cleared at noon of the identical day. So, the false loss ratio was: 5,865.51 USDT / 20,676 USDT = 28.36%.
  • My precise loss ratio is 40.26% and subsequently I meet all circumstances including the loss ratio condition. Binance please take this into consideration.

I've been buying and selling on Binance for years, I've traded with giant funds, and I've personally seen the care and protection Binance provides to its users.

But this time I personally suffered a critical loss of cash, and I believed that Binance would offer some assist, and I was proper. They launched a program referred to as Together Initiative.

I saw that I met the circumstances, I was glad. But days went by, and despite dropping 20,676 USD, not even 1 dollar got here in. I was dissatisfied, and once I contacted the client help, they tried to close the matter through the use of the same repetitive cliché phrases. I felt helpless and worthless.

For years, I've trusted Binance, which manages billions of dollars of cash, to say right here that I'll compensate you for a few of your misplaced cash as goodwill, and then not offer you any money afterwards although I meet the circumstances, hurts my trust in Binance. 20,676 USD I misplaced was a big portion of my savings. Binance, please stand behind this system you started and do the correct thing. Please kindly compensate a few of the money I misplaced, as I am qualifying in this Collectively Initiative program. Don't injury the reliability of Binance trade I have trusted for years.

I meet all Binance Collectively Initiative requirements, here is proof:

• Binance Together Initiative necessities:
  • First requirement: Customers who incurred pressured liquidation losses across Futures and Margin buying and selling from 2025-10-10 00:00 to 2025-10-11 23:59 (UTC)
  • Second requirement: Complete liquidation loss quantity: A minimum of $50 equivalent
  • Third requirement: Complete liquidation losses symbolize at the least 30% (loss ratio) of the consumer’s general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC)
  • Fourth requirement: Users who acquired compensation are usually not eligible for this initiative
• Proof that I meet the necessities:
  • For the first requirement - Between 2025-10-10 22:20 and 22:25 minutes (UTC), pressured liquidation passed off on my margin account. All DOGS tokens I had have been bought to repay debts.
  • For the second and third necessities - As I discussed above, in the course of the liquidation, Binance bought my DOGS tokens at a much lower cost (zero.7 margin degree) than it should have, 5,865.51 USD of the debts have been paid, my account showed a destructive stability, and then my stability was cleared at midday of the same day. Subsequently, my liquidation loss appeared decrease. Nevertheless, I should have a liquidation loss of 8,324.7 USDT, which is my margin debt, and this makes the loss ratio 40.26%. My complete liquidation loss (eight,324.7 USDT) / My general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC) (20,676 USDT) = My loss ratio (40.26%).
  • For the fourth requirement - I didn't get any compensation.

In conclusion of the above statements, I meet all the circumstances in the Collectively Initiative goodwill program. There might have been an anomaly as a consequence of liquidity failure, but I'm entitled to be paid on this program as I meet the circumstances. Please Binance, do the appropriate factor, give proper to those who rightfully deserve it, I trust you. 20,676 USD I misplaced that day was a large portion of my financial savings.

Please kindly give me what I am entitled to from the Collectively Initiative plan as a gesture of goodwill. Even if there have been anomalies, I consider that Binance will all the time present trust to its users and will not depart them alone.

Thanks.

https://preview.redd.it/anc3nhj4n1zf1.png?3372&format=png&auto=webp&s=079a478af8ee10438517456fd00c9be51303cdf2

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