Ticketed help desks and live support are replacing always-on Discord channels at major DeFi protocols.
Decentralized finance (DeFi) protocols are abandoning public Discord servers, arguing that the platform has become more of a liability than a community hub.
The shift drew attention on Wednesday after DeFi lending protocol Morpho said it had moved its public Discord server into read-only mode, directing users instead to alternative support channels. The move reflects growing concern that Discord has become a favored hunting ground for scammers targeting crypto users.
The concern is not limited to Morpho. DeFi data platform DefiLlama’s pseudonymous founder 0xngmi said they have been quietly reducing their reliance on Discord, favoring more controlled communication tools.
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